Training Needs Analysis Template for Accounts or Auditing

September 29, 2010

Identifying needs for auditing functions

Training Needs Analysis graphicThe final in our series of TNA templates is aimed at auditing roles.

Training Needs Analysis – Generic Skills for Audit Jobs

 

The training needs analysis is used by any organization to determine areas of job performance in which an employee needs training. In order to effectively evaluate risk, assess sufficiency of controls, identify process improvement opportunities, and effectively communicate with management, the audit team must have a good understanding of the organization’s industry, products, services, and methods of doing business. The survey or assessment pinpoints the skills that the employee needs in a particular job in the audit or accounting department. Through training the audit team becomes more aware of the company’s efforts to maximize revenues, reduce overhead costs, and actively support other colleagues.

Participants only answer questions in Part II, Part III, and the Nos. 1-3 in Part IV.

Part I          Importance of the Training

Sponsor:          _______________________                          Date ______________________

Context of Request:    [  ]  Organizational      [  ]  New Initiative      [  ]  Management request

[choose one & give     _________________________________________________________

details]                             _________________________________________________________

Organization’s Objective/Goal:  _________________________________________________

Part II         Target Participants

Name   ______________________    Current job position    ________________________           

Instruction:  Tick mark on the most appropriate box.

1.  Current Job Responsibility:          [  ]        Audit staff
                                                                        [  ]        Accounting Staff
                                                                        [  ]        Tax specialist
                                                                        [  ]        Others (specify) _________________

 2.  Department you work in:               [  ]       Audit Department
                                                                        [  ]        Sales Department
                                                                        [  ]        Accounting Department
                                                                        [  ]        Others (specify)_________________

 3.  Educational Background              [  ]        Degree/ Masters in Business Administration
                                                                       [  ]        Degree/ Diploma in Management Accounting
                                                                       [  ]        Degree/ Diploma  in Financial Management
                                                                       [  ]        Others (specify)_________________                                                

4.  Current Skills Possessed                [  ]        Basic IT knowledge
                                                                       [  ]        Solid business, technical and process skills
                                                                       [  ]        People management
                                                                       [  ]        Communication and listening skills
                                                                       [  ]        Others (specify) __________________

5.  Skills Needed:  (check the skills  [  ]        Auditing and Controls                                   
training which will be required      [  ]        Auditing Application Systems 
            in your job in the future)        [  ]        Audit Planning
                                                                       [  ]        Minimizing Risks
                                                                       [  ]        Others (specify)__________________

Part III       Target Skills and Training Needs

                        (The skills with the most checked “minimal knowledge” or “no knowledge” will be recorded as a target skill.)    

                                                            High                Adequate       Minimal           No
                                      Expert                Know-               Know-          Know-             Know-
                                                              ledge               ledge         ledge               ledge
 
Team building                         [  ]                    [  ]              [  ]              [  ]                    [  ]
Success plan creation                 [  ]                    [  ]              [  ]              [  ]                    [  ]
Being right but not making others
            wrong                     [  ]                    [  ]              [  ]              [  ]                    [  ]
Trust                                 [  ]                    [  ]              [  ]              [  ]                    [  ]
Dishonesty                            [  ]                    [  ]              [  ]              [  ]                    [  ]
Avoidable arguments                   [  ]                    [  ]              [  ]              [  ]                    [  ]
Information collecting techniques     [  ]                    [  ]              [  ]              [  ]                    [  ]
Honesty in an open environment        [  ]                    [  ]              [  ]              [  ]                    [  ]

Detecting patterns of dishonest
            answers                   [  ]                    [  ]              [  ]              [  ]                    [  ]
Adapting top questions for
            auditing                  [  ]                    [  ]              [  ]              [  ]                    [  ]
 

Part IV       Project Planning

1.  When will the training be conducted?       [  ]  Weekend              [  ]   Weekdays
                                                                        [  ]  Other timing (specify) ________________

2.  Where will the training be held?                [  ]  Organization’s Training Center
                                                                        [  ]  Out-of-town Venue
                                                                        [  ]  Off-site Venue

3.  How will the new knowledge be imparted?          [  ]  On-the-job learning          [ ]  Workshop
                                                                        [  ]  Others (specify) _____________________ 

4.  Estimated Budget: ________________________________________________________

5.  Required Personnel or Resources: ____________________________________________

6.  Estimated Completion Date:  _______________________________________________

Part VI       Conclusion

Without a skilled set of employees business offices cannot function. The participating audit executive or audit staff must possess professional competencies after the training in order to help the business grow. The completed skills training program improves the performance of the employees and create and maintain positive relationships with all other departments of the company.

Can the workshop/training address the identified skill needs? What else can this training address?            ___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________


Training Needs Analysis Template for Commercial Sales Teams

September 28, 2010

Training Needs Analysis -  Identifying Needs in Commercial Sales

Another free template for conducting a training needs analysis (TNA).

Commercial Sales Employees:

Training Needs Analysis graphicThe training needs analysis is used by any organization to determine areas of job performance in which an employee needs training. The survey or assessment pinpoints the skills that the employee needs in a particular job or role. It aims at expanding the commercial skills of your sales team. Through training the sales team becomes more aware of the company’s efforts to maximize revenues, reduce overhead costs, and actively support their sales colleagues. 

 Participants only answer questions in Part II, Part III, and the Nos. 1-3 in Part IV.

 Part I          Importance of the Training

 Sponsor:          _______________________                          Date ______________________

Context of Request:    [  ]  Organizational      [  ]  New Initiative      [  ]  Management request

[choose one & give     _________________________________________________________

details]                             _________________________________________________________

Organization’s Objective/Goal:  _________________________________________________

Part II         Target Participants

Name   ______________________    Current job position    ________________________           

Instruction:  Tick mark on the most appropriate box.

1.  Current Job Responsibility:                        [  ]        Sales Executive

                                                                        [  ]        Accounting Staff

                                                                        [  ]        Retail Administrator

                                                                        [  ]        Others (specify) _________________

2.  Department you work in:                           [  ]        Marketing Department

                                                                        [  ]        Sales Department

                                                                        [  ]        Accounting Department

                                                                        [  ]        Others (specify)_________________

3.  Educational Background                           [  ]        Degree in Business Administration

                                                                        [  ]        Degree in Accounting

                                                                        [  ]        Diploma in Commercial Education

                                                                        [  ]        Others (specify)_________________                                                

4.  Current Skills Possessed                            [  ]        Self organization and motivation

                                                                        [  ]        Identifying selling opportunities

                                                                        [  ]        Call planning and priority setting

                                                                        [  ]        Communication Skills

                                                                        [  ]        Others (specify) __________________

5.  Skills Needed:  (check the skills                 [  ]        Questioning and listening skills                                  training which will be required [  ]        Understanding buyer types

            in your job in the future)                      [  ]        Handling objections

                                                                        [  ]        Gaining commitment

                                                                        [  ]        Others (specify)__________________

Part III       Target Skills and Training Needs

                        (The skills with the most checked “minimal knowledge” or “no knowledge” will be recorded as a target skill.)    

                                                               High              Adequate         Minimal              No
                                        Expert                 Know-             Know-            Know-                Know-
                                                                 ledge             ledge             ledge               ledge
 
Presentation / Demonstration skills     [  ]                    [  ]              [  ]              [  ]                    [  ]       
Discovering business needs              [  ]                    [  ]              [  ]              [  ]                    [  ]
Negotiating skills                      [  ]                    [  ]              [  ]              [  ]                    [  ]
Building trust                          [  ]                    [  ]              [  ]              [  ]                    [  ]
Power of silence                        [  ]                    [  ]              [  ]              [  ]                    [  ]
Effective sale closing                  [  ]                    [  ]              [  ]              [  ]                    [  ]
Adopting strategic approach             [  ]                    [  ]              [  ]              [  ]                    [  ]
Customer buying analysis                [  ]                    [  ]              [  ]              [  ]                    [  ]
Customer relationship                   [  ]                    [  ]              [  ]              [  ]                    [  ]
How to resist ‘more for free’ requests  [  ]                    [  ]              [  ]              [  ]                    [  ]

 

Part IV       Project Planning

1.  When will the training be conducted?       [  ]  Weekend              [  ]   Weekdays

                                                                        [  ]  Other timing (specify) ________________

2.  Where will the training be held?                [  ]  Organization’s Training Center

                                                                        [  ]  Out-of-town Venue

                                                                        [  ]  Off-site Venue

3.  How will the new knowledge be imparted?          [  ]  On-the-job learning          [ ]  Workshop

                                                                        [  ]  Others (specify) _____________________

4.  Estimated Budget: ________________________________________________________

5.  Required Personnel or Resources: ____________________________________________

6.  Estimated Completion Date:  _______________________________________________

Part VI       Conclusion

Without a skilled set of employees business offices cannot function. The skill levels of all employees in the sales department of any organization help businesses grow. The completed skills training program improves the performance of the employees and create and maintain positive relationships with all other departments of the company.

Can the workshop/training address the identified skill needs? What else can this training address?

_____________________________________________________________________________________

_____________________________________________________________________________________


Training Needs Analysis Template for Front Office (FOH) Customer Care

September 27, 2010

Training Needs Analysis for Front Office Staff Customer Care

Training Needs Analysis graphicThe next in our series of templates for training needs analysis. As with all the other templates, this is only for ideas and should be adapted to suit your needs.

Front Office Staff Customer Care 

The training needs analysis is used by any legitimate organization to determine areas of job performance in which an employee needs training. The survey or assessment pinpoints the skills that the employee needs in a particular job. It helps the organization increase the skill level of all its workers and helps the customers or clients leave with a smile and a feeling that they have been well taken care of.

Participants only answer questions in Part II, Part III, and the Nos. 1-3 in Part IV.

Part I          Importance of the Training

Sponsor:          _______________________                          Date ______________________

Context of Request:    [  ]  Organizational      [  ]  New Initiative      [  ]  Management request

[choose one & give     _________________________________________________________

details]                             _________________________________________________________

Organization’s Objective/Goal:  ________________________________________________

Part II         Target Participants

Name   ______________________    Current job position    ________________________           

Instruction:  Check the most appropriate box.

1.  Current Job Responsibility:                                    [  ]        Room Reservation Clerk

                                                                        [  ]        Phone Clerk

                                                                        [  ]        Housekeeping Manager

                                                                        [  ]        Others (specify) _________________

2.  Work location:                                           [  ]        Hotel Front Desk

                                                                        [  ]        Company Reception Desk

                                                                        [  ]        Hospital/Clinic Reception Desk

                                                                        [  ]        Others (specify)_________________

3.  Educational Background                           [  ]        Degree in Hotel I Restaurant Management

                                                                        [  ]        Diploma in Secretarial Science

                                                                        [  ]        Diploma in Human Relations

                                                                        [  ]        Others (specify)_________________                                                

4.  Current Skills Possessed                            [  ]        Flexibility       

                                                                        [  ]        Execution

                                                                        [  ]        People Orientation

                                                                        [  ]        Communication Skills

                                                                        [  ]        Others (specify) __________________

5.  Skills Needed: (check the skills                  [  ]        Listening skills           

            training which would be required       [  ]        Teamwork skill

            in your job in the future)                      [  ]        Decision making skills

                                                                        [  ]        Being respectful

                                                                        [  ]        Being optimistic

Part III       Target Skills and Training Needs

                        (The skill with the most checked “minimal knowledge” or “no knowledge” will be recorded as a target skill.)    

                                                      High                Adequate            Minimal                No
                                    Expert            Know-               Know-               Know-                  Know-
                                                        ledge               ledge              ledge                   ledge
 
Welcoming arriving guests            [  ]                    [  ]             [  ]              [  ]                    [  ]       
Tactful Attitude                     [  ]                    [  ]             [  ]              [  ]                    [  ]
Fair Conduct                         [  ]                    [  ]             [  ]              [  ]                    [  ]
Receiving & processing information   [  ]                    [  ]             [  ]              [  ]                    [  ]
Dealing with complaints and
            handling them            [  ]                    [  ]              [  ]              [  ]                    [  ]
Providing information service        [  ]                    [  ]              [  ]              [  ]                    [  ]
Observer of Authority                [  ]                    [  ]              [  ]              [  ]                    [  ]
Good Manners                         [  ]                    [  ]              [  ]              [  ]                    [  ]
Telephone Efficiency                 [  ]                    [  ]              [  ]              [  ]                    [  ]
Communicating and coordinating
            with other departments   [  ]                    [  ]              [  ]              [  ]                    [  ]

 

Part IV       Project Planning

1.  Schedule of the proposed training:            [  ]  Weekend              [  ]   Weekdays

                                                                                         [  ]  Other timing (specify) ________________

2.  Venue of the planned training                   [  ]  Organization’s Training Center

                                                                                      [  ]  Out-of-town Venue

                                                                                     [  ]  Off-site Venue

3.  Method of conducting the training:           [  ]  On-the-job learning          [ ]  Workshop

                                                                                         [  ]  Others (specify) __________________

4.  Estimated Budget: ________________________________________________________

5.  Required Personnel or Resources: ____________________________________________

6.  Estimated Completion Date:         ______________________________________________

Part V        Conclusion

Without a skilled set of employees business offices cannot function. The skill levels of all employees in the front office of any organization, be it a hotel, hospital, and a modern office, help businesses grow. The completed skills training program will improve the performance of the employees and create and maintain positive relationships with all other departments of the company. They will recognize its relations to the front desk area.

Can the workshop/training address the identified skill needs? What else can this training address?            ___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________


Training Needs Analysis for HR Professionals – Sample Template

September 23, 2010

Human Resources TNA Template

Training Needs analysis graphicThe seventh in our series of Training Needs Analysis templates is for our own part of the organization. We are often overlooked, so here is a template to get you thinking.

Training Needs Analysis

Identifying Needs in a Human Relations (HR) Department

The training needs analysis is used by any legitimate organization to determine areas of job performance in which an employee needs training. The survey or assessment pinpoints the skills that the employee needs in a particular job. It helps the company increase the skill level of all its workers and helps the customers or clients leave with a smile and a feeling that they have been well taken care of.

Participants only answer questions in Part II, Part III, and the Nos. 1-3 in Part IV.

Part I          Importance of the Training/ Development Intervention

Sponsor:          _______________________                          Date ______________________

Context of Request:    [  ]  Organizational      [  ]  New Initiative      [  ]  Management request

[choose one & give     _________________________________________________________

details]                            _________________________________________________________

Organization’s Objective/Goal:  _________________________________________________

Part II         Target Participants

Name   ______________________    Current job position    ________________________           

Instruction:  Tick mark on the most appropriate box.

1.  Current Job Responsibility:         [  ]        Administrative Assistant

                                                                       [  ]        Receptionist

                                                                       [  ]        Recruitment Specialist

                                                                       [  ]        Others (specify) _________________

2.  Department you work in:              [  ]        Projects Department

                                                                       [  ]        Operations Department

                                                                       [  ]        Personnel Department

                                                                       [  ]        Others (specify)_________________

3.  Educational Background               [  ]        Degree in Business Administration

                                                                       [  ]        Degree in Psychology

                                                                       [  ]        Diploma in Human Relations

                                                                       [  ]        CIPD entry qualification

                                                                       [  ]        Full CIPD award

                                                                       [  ]        Others (specify)_________________                                                

4.  Current Skills Possessed                [  ]        Respect for Privacy

                                                                        [  ]        Interpersonal Skills

                                                                        [  ]        Tolerance

                                                                        [  ]        Communication Skills

                                                                        [  ]        Others (specify) __________________

5.  Skills Needed:  (check the skills   [  ]        Literacy skills                                                 

training which will be required       [  ]        Voice and diction

            in your job in the future)         [  ]        Reward management skills

                                                                        [  ]        Organizational development

                                                                        [  ]        Others (specify) ___________________

Part III       Target Skills and Training Needs

                        (The skills with the most checked “little knowledge” or “zero knowledge” will be recorded as a target skill.)    

                                                       Excellent        Adequate         Little                   Zero
                                 Expert                Know-            Know-            Know-                    Know-
                                                         ledge            ledge              ledge                  ledge
 
Empathy, Sympathy, Pity          [  ]                    [  ]              [  ]              [  ]                    [  ]       
Tactful Attitude                 [  ]                    [  ]              [  ]              [  ]                    [  ]
Fair Conduct                     [  ]                    [  ]              [  ]              [  ]                    [  ]
Goodwill Ambassador              [  ]                    [  ]              [  ]              [  ]                    [  ]
Good Example                     [  ]                    [  ]              [  ]              [  ]                    [  ]
Efficiency Expert                [  ]                    [  ]              [  ]              [  ]                    [  ]
Observer of Authority            [  ]                    [  ]              [  ]              [  ]                    [  ]
Good Manners                     [  ]                    [  ]              [  ]              [  ]                    [  ]
Telephone Efficiency             [  ]                    [  ]              [  ]              [  ]                    [  ]
Greeting Visitors                [  ]                    [  ]              [  ]              [  ]                    [  ]

 

Part IV       Project Planning

1.  Schedule of the proposed training:            [  ]  Weekend              [  ]   Weekdays

                                                                        [  ]  Other timing (specify) ________________

2.  Venue of the proposed training:                [  ]  Organization’s Training Center

                                                                        [  ]  Out-of-town Venue

                                                                        [  ]  Off-campus Venue

3.  Conducting the training:                            [  ]  On-the-job learning          [ ]  Workshop

                                                                        [  ]  Others (specify) _____________________ 

 

4.  Estimated Budget: ________________________________________________________

5.  Required Personnel or Resources: ____________________________________________

6.  Estimated Completion Date:         _______________________________________________

Part VI       Conclusion

Without a skilled set of employees business offices cannot function. The skill levels of all employees in the human relations department of any organization, be it a hotel, hospital, and a modern office, help businesses expand. The completed skills training program will improve the performance of the employees and create and maintain positive relationships with all other departments of the company.

Can the workshop/training address the identified skill needs? What else can this training address?            _______________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

TNA Template Guide

 Part I- Importance of the Training

  1. Sponsor:  The sponsor may be an executive of the company who supervises majority of the employees, or a training officer from the Personnel or Training Department whose job is to monitor the performance level of the company’s employees.
  2. Date:  The date when the request was put forth.
  3. Context of Request (Tick only 1 of the boxes): Tick [√]  Organizational if the condition calls for a refresher or review of the present skills of the employees within the organization; [√]  New Initiative if the staff need to learn a new skill such as a new software that is applicable to a specific department; and [√]  Management request if management initiates the upgrading of the present employees’ skills.
  4. Details: (i.e., organizational) the request has been initiated to upgrade the present skills of the employees, particularly the front desk staff
  5. Organization’s Objective/GoalThe training needs analysis (TNA) survey aims to discover and provide detailed information about the amount of knowledge, expertise and skill of the employees on the presence of a good human relations program in the organization.

Part II Target Participants

6.  Name   Participant’s name      

 

7.  Current job position

 

8.   Check the appropriate box for Nos. 1 to 5.

                                   

9.   Check the skills training that you need in your current job and will be needed for future promotion.

 

Part III  Target Skills and Training Needs. Check the skills training (all that apply) which are required in your job but you are not competent. The skills checked with the most “little knowledge” or “zero knowledge” will be recorded as a target skill.     


Part IV  Project Planning

The timing, venue and manner of conducting the training could be answered by the training assessor or by the participants if the company allows them to give their opinions.

Estimated Budget will be given by Personnel Department upon approval of the training.

Required Personnel or Resources:  A trainer or speaker, or resource person, and one or two assistants.

Estimated Completion Date:  State when the training will be concluded; if in batches, state how many days will be needed to complete the batches.

Part V Conclusion

(It is suggested that the conclusion reiterates the benefits that will be derived from the skills training.


Sample template for Training Needs Analysis – Management & Leadership

September 22, 2010

Identifying Management & Leadership Needs

Training Needs analysis graphicThe sixth in our series of sample templates of Training Needs Analysis templates – this one for looking at management and leadership skills.

TRAINING NEEDS ASSESSMENT – For  Management And Leadership

 

Introduction

An organization is basically constructed for a purpose. Business is (usually) to make profit; education is to touch the heart and teach the minds of its students, health care is to take care of the wellness of its patients, etc. These organizations comprise human resources that work on the fulfillment of its purpose. The attainment of the vision and mission of any organization depends on the direction of its leaders. Managing the organization’s business and leading its people would be a difficult task to an un-prepared individual assigned to be, as they say, “captain of the ship”. The purpose of this TNA is to make an analysis of your competency as managers and leaders/supervisors of your respective departments.

This is to help you nourish your strengths, improve your limitations and bring out your potentials.

Instruction: Kindly fill out the necessary information being asked. Encircle the number corresponding  your response in each item following the legend below.

5        – Excellent                        3    – Satisfactory                    1    – Needs

4    – Very Satisfactory          2    – Fairly Satisfactory                Improvement

 

Name: __________________________________   Department:____________________

Current Job Position:______________________________

No. of Years holding the position:____________________

Service Record in the Company:

Position Inclusive Dates No. of Mos/Yrs
     
     
     
     
     

Highest Educational Attainment: ____________________________________________

 

Managerial Capability

1. Planning:  (1.1) sets company goal for the fiscal year                 1     2     3     4     5
                     (1.2) identifies work to be done to attain the goal  1     2     3     4     5
                     (1.3) identifies who is accountable for the various
                              work in attaining company’s goal            1     2     3     4     5
                     (1.4) projects the needed resources in attaining
                              the goal                                    1     2     3     4     5
                   
                     (1.5) provides contingency plan in case of plans
                              projected does not work                     1     2     3     4     5
                     (1.6) sets evaluation tool for the company’s
                             performance                                  1     2     3     4     5
 
2. Organizing: (2.1) assigned person responsible for a
                             particular task                              1     2     3     4     5
                     (2.2) identifies responsibility of each personnel    1     2     3     4     5     
                     (2.3 sets time frame of the work to be done of
                            each personnel                                1     2     3     4     5
 
3. Leading:   (3.1) gives direction to the subordinates in
                             attaining the company’s goal                 1     2     3     4     5
                     (3.2) sets a good example for his subordinates
                              to emulate                                  1     2     3     4     5
                     (3.3) make decisions and direct the work of
                              others                                      1     2     3     4     5
                     (3.4) builds a harmonious working relationship
                              among its subordinates                      1     2     3     4     5
                     (3.5) nurture a pleasant culture of the organization 1     2     3     4     5
                     (3.6) maintains a harmonious working relationship
                              with fellow manager                         1     2     3     4    5
                     (3.7) supports the decision of the higher authority  1     2     3     4    5
 
4. Coordinating: (4.1) conducts regular meeting with the
                             accountable person                           1     2     3     4     5
                     (4.2) makes follow up of the tasks to be done        1     2     3     4     5
                     (4.3) assess company’s performance according
                              to plan                                     1     2     3     4     5
                     (4.4) assess departments’ performance based
                              on the given responsibility                 1     2     3     4     5
                     (4.5) provides feedback on individual,
                              department and company’s performance        1     2     3     4     5
 
5. Controlling: (5.1) delegates work to others                            1     2     3     4     5
                     (5.2) sets a standard of subordinates level of
                              performance in her/his job                  1     2     3     4     5
                     (5.3) maintains the quality of service/product
                              that the company offers                     1     2     3     4     5
                     (5.4) ensures that the tasks are done according to
                              schedule                                    1     2     3     4     5
                     (5.5) work to accomplish the task within the
                              budget allocation                           1      2     3     4     5
 
6. Staffing:   (6.1) identifies the needed staff in a department          1     2     3     4     5
                     (6.2) sets the standard competency of staff to be
                              hired                                       1     2     3     4     5
                     (6.3) hire an applicant staff based on the
                              competency she/he could perform             1     2     3     4     5
 
7. Motivating: (7.1) provides a conducive atmosphere at work              1     2     3     4     5
                     (7.2) recognizes the needs of its staff/workers      1     2     3     4     5
                     (7.3) supports the recreational activities of its
                              workers/staff                               1     2     3     4     5
                     (7.4) listen to its staff/workers grievances         1     2     3     4     5
                     (7.5) recognizes the efforts of workers/staff
                              in attaining organizational goal            1     2     3     4     5
                     (7.6) share the blessing of the company to its
                              workers/staff                               1     2     3     4     5
 
Coping with Stress
Instruction: Kindly tick the box(es) that you do as your recreational activities following the legend below.
4 – Often                        2 - Occasional
3 - Regular                      1 - Never
                                                                      1             2             3            4
 
1. Watch Television program.                                        [     ]       [     ]       [     ]      [     ]
2. Watch a movie.                                                   [     ]       [     ]       [     ]      [     ]
3. Read magazine or books.                                          [     ]       [     ]       [     ]      [     ]
4. Listen to favorite music                                         [     ]       [     ]       [     ]      [     ]
5. Practice deep breathing                                          [     ]       [     ]       [     ]      [     ]
6. Goes to the gym                                                  [     ]       [     ]       [     ]      [     ]
7. Visualizes herself/himself as a healthy
     and relaxed person                                             [     ]       [     ]       [     ]      [     ]
8. Do yoga meditation                                               [     ]       [     ]       [     ]      [     ]
9. Writes in the journal to account the days’
    activity, blessing, accomplishment, etc.                        [     ]       [     ]       [     ]      [     ]
10. Play games (basketball, chess……)                                [     ]        [     ]      [     ]      [     ]
11. Take a walk in the park                                         [     ]        [     ]      [     ]      [     ]
12. Visit a SPA                                                     [     ]        [     ]      [     ]      [     ]
13. Tend the garden, plant trees                                    [     ]        [     ]      [     ]      [     ]
14. Have a good talk and laughter with someone                      [     ]       [     ]      [     ]      [     ]
15. Have a good sex with wife/husband/partner                       [     ]       [     ]      [     ]      [     ]          
 

Training Evaluation

This section focuses on the planning and evaluation aspects of the specific trainings that were identified for management and leadership skills. This can be used to present the idea for approval by upper management.

Estimated budget

(Breakdown of projected expenses for duration of training)

Resources

(Presentation materials, physical facilities, etc.)

Documentation

(Consolidation of digital and hard data for presentation)

Evaluation

(Focused on trainers,  trainees, organizers,  and training program)

 

 

- Use a separate sheet if possible -

 

 

 

- Use a separate sheet if possible -

 

 

 

- Use a separate sheet if possible -

 

 

 

- Use a separate sheet if possible -

 

Conclusion

 

 

How will this assessment tool help identify the training needs and motivation needed by the staff under management and leadership units for future training?

 

 

 

 

 

 


Training Needs Analysis – Production Unit Example Template

September 20, 2010

Production Unit/ Operations TNA sample template

Training Needs analysis graphicThe fourth in our series of example Training Needs Analysis templates. This one can be used in a range of production based environments.

 

 

Introduction:

Success of any business relies on the dedicated employees of the company. Production of quality products that the company makes itself viable in the business depends on the performance of its production unit workers. A well trained production team is tantamount to business success. It is in this regard that the management would like to assess what its production unit needs so that it can provide them with the knowledge and skills required in the job. Kindly provide us the information being asked below.

Personal Background

Name: ______________________________ No. of Years in Role: ___________________

Current Job Position: ______________________________________________________

Have you had attended in-house training?  Yes (    )         No (     )

If yes, list down below the training you had attended and when it was conducted:

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Rapid Competency Assessment

Instruction: Assess your expertise/ ability on the items listed below by encircling the number appropriate to the legend given below.

 

          5 - Excellent                      4 - Very Satisfactory               3 - Satisfactory

          2 - Fairly Satisfactory      1 - Needs Training

 

1 Well versed on how the assigned equipment works  1    2    3    4    5
2 Uses the assigned equipment accordingly  1    2    3    4    5
3 Troubleshoots the assigned equipment when it malfunctions  1    2    3    4    5
4 Uses the right tools needed for the job  1    2    3    4    5
5 Identifies the component/materials needed in their production line unit  1    2    3    4    5
6 Can explain how a component/part of a product is produced in her/his line production  1    2    3    4    5
7 Executes the task in her/his production line with quality  1    2    3    4    5
8 Identifies a product in her/his production unit that needs to be rework or rejected  1    2    3    4    5
9 Conducts functionality test of the product in their production line. 1    2    3    4    5
10 Understands the importance of the product in her/his production line as part of a whole  1    2    3    4    5

Work Ethics

1 Punctual in coming to work 1    2    3    4    5
2 Informs her/his immediate supervisor when a circumstance can hamper her/his attendance for work 1    2    3    4    5
3 Uses work time productively and break time accordingly 1    2    3    4    5
4 Clean work area for her/his own and fellow workers’ safety. 1    2    3    4    5
5 Obey company rules 1    2    3    4    5

Relating with Others

1 Build good interpersonal relationships with colleagues   1    2    3    4    5
2 Initiates help to other workers when needed 1    2    3    4    5
3 Thoughtful but does not interfere in others personal life 1    2    3    4    5
4 Nurture good rapport with colleagues 1    2    3    4    5
5 Enlivens the spirit of fellow workers 1    2    3    4    5

 

 Training Evaluation

This section focuses on the planning and evaluation aspects of the specific trainings that were identified for a production unit team.  This can be used to present the idea for approval by management.

Estimated budget(Breakdown of projected expenses for duration of training) Resources(Presentation materials, physical facilities, etc.) Documentation(Consolidation of digital and hard data for presentation) Evaluation(Focused on trainers,  trainees, organizers,  and training program)
  

- Use a separate sheet if possible -

 

  

- Use a separate sheet if possible -

 

  

- Use a separate sheet if possible -

 

  

- Use a separate sheet if possible -

 

Conclusion 

 

How will this assessment tool help identify the training needs and motivation needed by the staff for future training? 

 

 

 

 

 

 

                                                                                                                

 


Training Needs Analysis (TNA) – generic self assessed template

September 16, 2010

Needs Analysis Template Sample 3- self analysis

Training Needs analysis graphic

Often we are asked for TNA templates, so here is our sample number 3. Each need requires different data to be collected. In this example individuals can complete a self analysis approach. More templates to follow – watch this space…

A. Extent of Training

This section defines the necessary information needed to plan Self Assessment Skills Training. It allows the organizers or initiators of such instruction to assess what kind of resources they would need to carry out any specific skill training that can be determined from the target Participants’ Performance Appraisal  in Table C.

Office/Branch

 

 

Department Target Date/s for Training

 

Desired Facilitator/s

tick (ü) one

Framework for Training tick (ü) one

 

Training Location/Site

tick (ü) one 

(     ) Outsourced

(     ) Within the department

(     ) Within the organization

(    ) Management request

(    ) New initiative

(    ) Organizational need

(     ) Within office premises

(     )  Outside the premises

(specify) _______________

Additional details

Provide extra description here

Methodology

tick (ü) one

 

(    ) On the job training

(    ) Workshop

(    ) Online learning

(    ) Others (specify) _______________________

Duration of Training

tick (ü) one

 

(     ) 1 to 2 weekdays

(     ) Every weekend

(     ) On going/continuous

(     ) Others (specify)

______________________

 

B. Target Participant Review

 

This section answered by the participants focuses on getting as much information regarding the target participants in order to homogenize the training modules that these population deem that they need. It focuses more on their employment with the establishment, the kind of education, their form of intelligence, and the various evaluations that they have previously encountered. 

 

Name:

 

Job position:
Please tick ( ) for descriptions that apply or fill in the blanks to specify your answers
1. Tenure/ Service (     ) Less than a year

(     ) More than 1 year – Less than 5 years

(     ) More than 5 years – Less than 10 years

(     ) More than 10 years

2. Type of employment (     ) Contractual                              (     ) Permanent

(     ) Part-time                                  (     ) Full-time

(     ) Freelance/Commission-based  (     ) Others _______________

 3. Level of employment (    ) Entry level                             (    ) Experienced employee

(    ) Supervisor/Senior employee (    ) Middle manager

(    ) Executive level                      (    ) Internship 

4. Formal education A. Highest educational attainment:

(    ) High school diploma

(    ) Vocational certificate

(    ) Bachelor’s degree

(    ) Master’s degree

(    ) Doctorate degree

(    ) Unfinished degree (specify)

____________________________

 

B. Degree issued:

(    ) Online/Distance Institute

(    ) Local University/College

(    ) Foreign Campus

(    ) Others (specify) ________________________

C. Recognitions received

(    ) Academics

(    ) Non-academic

5. Inherent talent

 

How often are you likely to engage in these activities?

(Most likely = 5,

 Least likely = 1)

Criteria 1 2 3 4 5
A. Tell stories, debate points of view          
B. Fix things, number problems          
C. Notice details, solve puzzles          
D. Engage in sports, build things          
E. Recognize patterns, love/play music          
F. Empathize with others, good listener          
G. Complex mental workout, critical          
H. Classify things, nature trips          
6. Prior knowledge and training history

 

 

A. Would knowing all the skills and latent talents you have make you a better employee?

      (    ) Yes                                          (    ) No

 

B. Do you think that there are skills that you have acquired aside from the ones you developed through formal education?

      (    ) Yes                                          (    ) No

 

C. Have you ever tried any form of skill assessment to become acquainted with your current skills? 

      (    ) Yes                                          (    ) No

 

D. Would you like to attend training/workshop/seminars that would show you how to perform skills self-assessment?

      (    ) Yes                                          (    ) No

 

E. Would you subject yourself to evaluation regarding the training/seminar/workshop regarding skills self-assessment?

      (    ) Yes                                          (    ) No

Please tick ( ) for descriptions that apply or fill in the blanks to specify your answers
 

C. Participant Performance Appraisal

 

This section is to be filled up by the selected participants based on the information taken from Table B. However, their individual names were excluded to reveal the trend between certain factors that might contribute to the skills they might discover through self-assessment training.

 

Job Position 

1. Your current skills observed and found useful in the workplace

 

Choose at least 3 to 5 options that apply to you

 

(    ) Compose effective business correspondence and reports

(    ) Collaborates and motivates fellow employees to achieve results

(    ) Creates effective visual presentation regarding numerical data.

(    ) Willing to perform field work and client demonstrations

(    ) Spot current trends in market surveys and sales reports

(    ) Listens and interacts during corporate assemblies

(    ) Receive and offer constructive criticism to other co-workers

(    ) Easily classify various data according to their characteristics

(    ) Others (please specify) ___________________________________

2. Skill deficiency

 

Rank skills that you might want the skills self-assessment to detect

 

 (1 = not important,

 5 = very important)

Criteria 1 2 3 4 5
A. Write effective business correspondence and reports          
B. Collaborate/motivate others to achieve goals          
C. Create effective presentations on numerical data.          
D. Willingness to perform field work/demonstration          
E. Spot patterns in market surveys and sales reports          
F. Listen and interact during corporate assemblies          
G. Offer/receive constructive criticism to other people          
H. Categorize data according to their characteristics          
J. Others (please specify) ________________________          
3. Motivation

 

Rank the reasons why you might want to learn self skills-assessment

  (1 = not important,

 5 = very important)

Criteria 1 2 3 4 5
A. Eventual job promotion          
B. Potential pay raise for every new skill discovered          
C. Self-empowerment          
D. Mastery of skills that have not been detected          
E. Honing current skills detected          
F. More after-office socialization with peers          
J. Others (please specify) ________________________          
 

D. Training Evaluation

This section focuses on the planning and evaluation aspects of the specific trainings that were identified upon consolidation of data from Tables B and C. This can be used to present the idea for approval by upper management.

Estimated budget

(Breakdown of projected expenses for duration of training)

Resources

(Presentation materials, physical facilities, etc.)

Documentation

(Consolidation of digital and hard data for presentation)

Evaluation

(Focused on trainers,  trainees, organizers,  and training program)

 

 

- Use a separate sheet if possible -

 

 

 

- Use a separate sheet if possible -

 

 

 

- Use a separate sheet if possible -

 

 

 

- Use a separate sheet if possible -

 

Conclusion

 

 

How will this assessment tool help identify the training needs and motivation needed by the staff for future training?

 

 

                                     

Training Needs Analysis Template – Call Centre

April 14, 2010

Training Needs Analysis/ Assessment – Call Centre Agent

Purpose of Training Needs Analysis (TNA)

The company considers a Call Centre Agent as a valuable asset that could help best deliver the services that the client expects from us. The management of the company believes that you could perform exceptionally if you are fully equipped with the knowledge and skills that your job requires. It is for this reason that this Training Needs Analysis (TNA) is being conducted, to help you improve/enhance your skills so that our clients could only expect the best from us. Our goal is to make our clients happy and productive while doing our job exceptionally well. This TNA could provide us the gap in which an intervention will be based so that the design of the training we would provide you will be what you need. Kindly respond to each item below. Each category is important for our reference in designing the training module.

Personal Background

Name: _____________________________

Section/Department: _________________________________________________

Relevant Seminars & Training Attended:

Title of Seminar                                               _________________________________________          Date of Attendance




Note: If space is not enough, you may use another sheet

Area of Expertise: ___________________________________________________

Competency Check

Encircle the rating that best describes your competency in each item.

One (1) being the lowest and five (5) being the highest.

1 Speaks English fluently 1    2   3   4   5
2 Speaks the (required) language clearly 1    2   3   4   5
3 Speaks audibly and coherently 1    2   3   4   5
4 Uses the three basic software (Word, Excel, Power-point)  proficiently 1    2   3   4   5
5 Can work using the customer’s database/ CRM 1    2   3   4   5
6 Can understand and follow instructions easily 1    2   3   4   5
7 Understands fast what is being heard over the phone 1    2   3   4   5
8 Implements immediate action on a pressing matter 1    2   3   4   5
9 Gets annoyed easily with a rude customer 1    2   3   4   5
10 Responds immediately to a customer’s call/query 1    2   3   4   5
11 Maintains accurate CRM/ file notes 1    2   3   4   5

Team Relationship

Encircle the rating that best describes your relationship towards fellow workers. One (1) being the lowest and five (5) being the highest.

1 Easily gets along with others 1    2   3   4   5
2 Enjoys being with fellow agent during work breaks 1    2   3   4   5
3 Considers constructive criticism from fellow agent a help to improve herself/himself 1    2   3   4   5
4 Respect the privacy of fellow agent and immediate team leader/ supervisor 1    2   3   4   5
5 Value the comments and suggestions of immediate team leaders/ supervisor 1    2   3   4   5
6 Prefers to be working alone even if work requires a team 1    2   3   4   5
7 Initiates to help fellow worker who are in need (work related). 1    2   3   4   5
8 Contributes to attain company goals 1    2   3   4   5

Area for Improvement

As honestly as possible, kindly list down the things that you think you need to be improved in relation to your work as a call centre agent.




Note: The person who will use this tool must compare the result from the standard competencies of a Call Centre Agent. The gap that will be established shall be the basis for the training that should be provided to the trainee. TNA is important because it will provide a correct intervention to the human resource. A correct intervention would mean a cost effective investment to the human resource and human capital of an organisation.

Training Evaluation

This section focuses on the planning and evaluation aspects of the specific trainings that were identified for a Call Centre Agent skills. This can be used to present the idea for approval by upper management.

Estimated budget

(Breakdown of projected expenses for duration of training)

Resources

(Presentation materials, physical facilities, etc.)

Documentation

(Consolidation of digital and hard data for presentation)

Evaluation

(Focused on trainers,  trainees, organizers, and training program)

- Use a separate sheet if required -

- Use a separate sheet if required -

- Use a separate sheet if required -

- Use a separate sheet if required -

Conclusion

How will this assessment tool help identify the training needs and motivation needed by the staff for future training?

NOTE
This is only a sample TNA template. Please use this as a starter for the roles your organisation requires.


Training Plan Template – sample 1

March 29, 2010

How to write a Training Plan

We are sometimes asked to produce a training plan for our department or team.. where do we start?

Having completed a Training Needs Analysis (TNA), the resulting information can be formulated into a document as outlined below:

REPORT/ PLAN TITLE __________________

1.   Introduction

Intro, purpose, overview, scope

2.   Skills Needed

ABC personnel require the following skills:

  1. Familiarity with….
  2. Understanding of …..
  3. Ability to …

3.   Training Requirements

ABC personnel are required to complete the following training courses:

  1. Level 1 staff…..
  2. Level 2 staff….
  3. Level 3 staff ….
  4. Specific skill requirements by person are shown in the training needs analysis table

4.   Training Records

Training records and dates completed for current employees will be maintained in three places:

Level 1 staff ….

Level 2 staff….

Level 3 staff ….

The Training Plan Matrix shows an example format for maintaining near-term Training requirements, training records, and. training schedules.

Example Individual Training Needs Analysis Table

Name Job Title Training Needed When Needed

 

Example Training Plan Matrix

Course Category/
Individual Name
Leadership First Line Manager Sales Skills Train the Trainer Appraisals Presentation Skills Time
Management
Change
Management
Manual Handling Finance for
Managers
Trainer/ facilitator (Initials): AG MDM GG MDM/ JA CH MDM/ AH AH MDM MDM AH
Managers X O X X X
Name 1
Name 2
Team Leaders X O X O O O O X
Name 1
Name 2
Front Line Staff X
Name 1
Name 2
Support Staff O O O
Name 1
Name 2

Legend for Course/ Programme/ Category Titles:

X =  Required training/ learning/ course
O =  Optional, depending on job assignment and project phase

Legend for Individuals:

<date> or <tick> = Training completed
A = Action based project training needed this year/ period
B = Bite sized solutions training needed this year/ period
J = On-the-job  training needed this year/ period
M = Mentor training needed this year
P = Project training needed this year
…. etc

Note – this is a sample template, part of a series we are publishing on this site – please adapt to your situation and needs.


Training Plans and Training Plan Templates

March 26, 2010

Sample Training Plans and Templates

Training Plan graphicAs organizations change their structure more and more managers are being asked to develop training plans. With many of these organizations not having a centralised training function or resource this is leading to a plethora of formats of training plans in organizations and sectors.

To help those managers in the position of writing a training plan, we have developed a short series of articles providing a range of structures – one of which will be appropriate for you and your organization. In order to write a training plan, we first need to complete a Training Needs Analysis (TNA) to identify the training/ learning needs of the people in our organization.

So what should be in a training plan?

The training plan should include all topics, knowledge and skills that you need your team to be able to do. You could also add in a broad overview of why training in your business or organization is important and why it is implemented. This should clearly state the reasons for training to your team and helps them understand how important it is to the success of your organization. This can also help to not only build the business case for the training, but starts to provide data on which performance criteria can be identified and the impact of training evaluated.

In addition to this, you could indicate who is to take (deliver/ facilitate) the training, when it is to occur, how long each training session should be and where the training is to take place.  Where known you should also include any external consultants/ training providers that might be employed to facilitate the training and how to engage them for the training sessions you require.

Training Plan format

There are many formats for training plans – some a one page table – in other cases a comprehensive document. In this article we will briefly look at the two extremes:

Comprehensive approach to developing a training plan

The table of contents of a training plan may contain:

Training Plan – Table of Contents

General Information/ Background

1    Purpose

Scope

Overview

Project References

Glossary

Points of Contact

Information

Coordination/ Management

Training Prerequisites

2    Training Approach

Training Requirements

Roles and Responsibilities

Techniques and Tools

Training Prerequisites

Training For Revised Office Procedures

Schedule

Curriculum

3    Evaluation

Metrics

Strategy

Summary table approach to developing a training plan:

Action Plans

Training/ learning Area Relates to Target Group/ Individual Training Action Plan BY Whom & When
1. Appraisal needTNA

Professional status

Health/ Safety/ Legal

Other

2.
3.

This article is part of a mini series on training plans – please select the most appropriate approach for your business need.


Top management blog posts of 2009

January 2, 2010

The last 12 months has been a major shift for the team at RapidBI. As a way of looking back here are the most read blog entries in the last 12 months.

What was Hot….?

  1. Leadership models
  2. Learning Styles – Honey & Mumford Learning Styles Questionnaire (LSQ)
  3. PESTLE analysis for schools and education
  4. Ansoff matrix – product market grid – Management theory & model
  5. Training Needs Analysis TNA
  6. Models for use in leadership, change, projects and management
  7. Writing a training session or lesson plan – templates
  8. 25 great tips on employee engagement – morale boosters
  9. Training Needs Analysis Template – TNA sample
  10. Sample Key Performance Indicators – KPIs
  11. Porters five forces

 

What was not…?

  1. Change management – approach and models
  2. How to Write a SWOT analysis
  3. Stop Start Continue Change – a Management and facilitation Model
  4. Who owes what to who…?
  5. Organisational Diagnosis and diagnostics
  6. 5 common mistakes in SWOT analysis
  7. Diagnosing Organisational Culture
  8. Managing Change in Organisations
  9. Employee Engagement – the solution in difficult times?

Strange as there are some topic overlaps!! I suspect it is because many of these less read posts are in fact early ones, at a time when the blog was not getting the same traffic as it is now.

What will be hot in 2010.. come back in 12 months to find out!


Before Training Needs Analysis (TNA) – Task analysis

November 9, 2009

Small steps to training needs analysis

Task analysis A “job task analysis” is widely recognised as the foundation of successful training. Before managers can train their employees, they must decide what the individuals need to be able to do.A task analysis breaks down a complex task into its components—that is, its “knowledge that”, ”knowledge what” and its “knowledge how”.

Before conducting any training needs analysis we need to understand the task we are asking the individual(s) to do. Often if we ‘identify needs’ we make assumptions about what is needed and as a result training just misses the spot. How do we know? – simple we need to retrain shortly afterwards. If we got it right first time then performance would improve and re-training would not be necessary.

A task analysis is the process to explore the required job or task in detail – step-by-step. One reason why many do not do this is that it is to some tedious and boring – and they are right. But it does make the difference between an effective training solution and an ineffective one.

Why do a task analysis?

“Task analysis for training design is a process of analysing the kind of skills and knowledge that you expect the learners to know how to perform” (Jonassen, Tessmer & Hannum, 1999, p.3).

A task analysis can help us to:

  1. Determine the learning goals and objectives;
  2. Define and describe in detail the tasks and sub-tasks that the employee will perform;
  3. Specify the knowledge type (declarative, structural, and procedural knowledge) that characterise a job or task;
  4. Select learning outcomes that are appropriate for training;
  5. Prioritise and sequence tasks;
  6. Determine learning activities and strategies that foster the required development;
  7. Select appropriate media and learning environments;
  8. Construct performance assessments and evaluation (Jonassen et al., 1999).

Tools and processes for task analysis

There are many available, we have shortlisted a few for your consideration:

Procedural analysis

Learning goals that are procedures are the easiest goals upon which to conduct an instructional analysis. Generally, application of procedures involves these steps:

  1. Determine whether a particular procedure is applicable.
  2. Recall the steps of the procedure.
  3. Apply the steps in order, with decision steps if required.
  4. Confirm that the end result is reasonable.

(From Smith & Ragan, 1999)

Hierarchical analysis

The starting point for constructing a hierarchy is a comprehensive list of the tasks that make up a job or function. There are three major steps to constructing a hierarchy:

  1. Cluster or group the tasks. For inclusion in a group, select tasks that bear close resemblance to each other. Each task must be included in at least one of the groups, but a task may also be common to several groups. Label the groups with terms that emerge from the job or function being analysed. Initial clustering or grouping of tasks may be tentative. The composition of the groups may change as a result of decisions you make later on. Do not hesitate to regroup tasks when it seems appropriate.
  2. Organise tasks within each group to show the hierarchical relationships for learning. Ask yourself “What would the learner have to learn in order to do this task?” Once the essential prerequisite relationships are shown, reevaluate the relationship between each pair of tasks with the question “Can this superordinate task be performed if the learner cannot perform this subordinate task?” The lower level skill must be integrally related to the higher-level skill. The learning types of the tasks should match horizontally.
  3. Confer with a subject matter expert (SME) to determine the hierarchy’s accuracy. This step occurs concurrently with Steps 1 and 2.

(Seels & Glasgow, 1990)

Step-by-Step – a template

A task analysis is just what is says – a step by step review of the individual pieces of work to be undertaken, what skills are required and what knowledge.

Step Task Skill: Knowledge
Number What is the step/ task to be done? What skills are required to complete this element? What knowledge is required to complete this step effectively?
1      
2      
3      
4      
5      
6      
       
n      

A task analysis can be a thankless and boring activity, however, when done can mean the difference between effective and ineffective training.

 

Some references that may be of value:

Shepherd, A. (1985) Hierarchical task analysis and training decisions. Programmed Learning and Educational Technology

Nielsen, J (1994) Extending Task Analysis to Predict Things People May Want to Do


Identifying levels of training needs analysis (TNA)

September 1, 2009

Levels of training needs analysis (TNA)

Training-gap-analysis

Planning and evaluation are key elements in the effective delivery of training that will satisfy business or operational needs within an organisation.

For managers to begin to take responsibility for training and development of their people they need to be able to understand the needs of the people they manage and how these can be met with a variety of training methods.

There are three types of training or learning  need:

Organisational – training and development needs are those relating to the competence of individuals in their jobs, what those individuals do in their jobs, and what they should do to ensure that the organisation is able to meet its objectives.  An example of this could be the ability to care for customers.

Occupational – training needs are those which relate to skills, knowledge and attitudes an individual must have to carry out a job irrespective of who he or she is.  An example could be a typist requiring word-processing skills, or a operator in a call centre knowing how to use the software and the knowledge of relevant products or services.

Individual (personal) – needs relate to the needs of the individual jobholders.  For example, a manager may wish to learn keyboard skills in order to be more effective in his or her job, even if this is not a prerequisite for the job.  This will also include interpersonal skills development.

TNA-levelsFor each level of training need there are two types:

1. Present Where training is most needed, i.e. what skills and knowledge are required and which individuals require what training?
2. Future How will training needs be affected by changes in technology, business development, growth and legislation?

The manager’s role is to develop the skills of the people he or she manages.  The training input may well be the responsibility of people outside the manager’s team, but the manager remains responsible for ensuring the skills learnt are put into practice and that the individual develops as a result.


Nine step Training Needs Analysis (TNA) Plan

August 30, 2009

Nine step Training Needs Analysis (TNA) Plan

Conducting a Training Needs Analysis (TNA) can be a daunting task, TNAs get easier with experience, however it can be a straightforward process.

An effective Training Needs Analysis needs to be a good fit with your existing (and future desired) business and culture.

Nine steps to producing a TNA:

  1. Identify the business need (gap in performance/ capability) for the training
  2. Strategically align the training need with your objectives
  3. Conduct a TNA (gap) analysis
  4. Conduct an audit of current internal (and external) skills and competencies
  5. Consult with your organisation to decide if training is the action required to address the identified gaps
  6. Agree outcomes and assemble a framework that fits with expectations
  7. Select appropriate delivery methods
  8. Agree an assessment so the business knows if the training is worthwhile (this also sets the evaluation criteria – i.e. how will you know the training intervention has been successful?)
  9. Get buy-in from stakeholders to commence project – if the solution(s) is owned then there is increased success of the project

Some organizations look to outsource this activity, if you do ensure that you have KPIs for each of the steps and agree success at each step before progressing. The same could be true of gaining stakeholder acceptance at each stage if doing this internally.


How to do a Training Needs Analysis – TNA (Learning Needs Analysis LNA)

August 18, 2009

Overview – How to do a Training Needs Analysis – TNA – LNA

A Training Needs Analysis (TNA) (or Learning Needs Analysis LNA) consists of a series of activities conducted to identify or solve problems and to determine whether training is an appropriate solution.

The TNA is often the first step taken to initiate change. This is mainly because a needs analysis specifically defines the gap between the current and the desired individual and organisational performances.

 

Introduction

For any training (or learning) needs analysis to be successful for the organisation we need to understand the context.

One way is to carry out an audit of the current situation, desired changes in job or responsibility, and probable technological and organisational developments. This will provide the information needed to determine what is required of the individual, team or organisation.

Only when the strategic need and context is understood can you determine performance standards in terms of skills, contacts and practical experience. There are many published management competencies and standards that can be helpful here (why re-invent the wheel?). The use of the SWOT that was used for developing the organisations business plan can help set the context too.

Simple questionnaires or tools can help you to identify where individuals stand on a range of competences and culture. The process of asking and answering the questions, and the feedback will contribute to self awareness, especially if the results include contributions from line manager, peers and direct reports. The training need is the difference between the current performance and the required performance that can be met through training rather than through other changes.

Only needs which help to meet the organisations plans should be prioritised highly. ‘Nice to have’ skills should not be ignored but only met when all operationally important needs have been met first.

 

Levels

There are many levels that a TNA or LNA can be undertaken for:

  • Task
  • Individual/ role
  • Team
  • Organisational

 

TNA needs to be a configurable process

One of the most important factors to know about any Training Needs Assessment (TNA) is: it is a process that must be configured to meet the situation at hand.

In other words, there is no “off-the-shelf” TNA process to be followed step by step. It just won’t work. Sure there are “ready made” TNAs for software applications and other skills, but this is low level and narrow focused and ignores the context.

TNAs can be triggered by many different circumstances, each of which poses its own goals and requirements.  A TNA is a data-based, analytical activity and many methods of collecting and analyzing information might be used (e.g., (internal & externally based) surveys, questionnaires, focus groups, interviews, observations, etc), not all of which are appropriate in all situations. When it comes to undertaking a TNA, you have to look at the situation being faced and devise an appropriate approach.

 

Looking at TNAs as a simple system

process-input-outputAs a simple system, a Training Needs Analysis is comprised of inputs and outputs with some form of change process in between. The primary output of a TNA consists of recommendations and accompanying reasons as to what should be done, to who and why. A TNA doesn’t always lead to training as a solution. Its conclusions (outputs) might be that training is not needed or that some other course of action is more appropriate (e.g., job aids, improved measurement and feedback, goal clarification and even job or work redesign). It is also possible that TNA will lead to training plus something else. And, of course, there is always the possibility that a TNA will result in a decision to do nothing at all. The inputs to TNA are informational, including its triggers, and vary with the occasion.

 

What Triggers the need to do a TNA?

Often organisations will undertake a TNA as part of the performance management or employee appraisal scheme. Often there will be other organisational triggers:

  • Outputs from a SWOT analysis
  • Technology change
  • Legal changes
  • Customer service survey feedback
  • Drops in productivity etc

The TNA is in essence a ‘gap analysis’ looking at the current to desired state, looking primarily at the human skill needs, often as part of the TNA other ‘gaps’ will be identified.

 

Tools to help Identify Training Needs (ITN):

There are many, but here are some of the core ones to choose from:

  • Observation
  • Interviews
  • Focus groups
  • Questionnaires (see our resources section)
  • Psychometric style tests
  • Job descriptions/ Role profiles
  • Difficulty analysis
  • Performance appraisals
  • Repertory grid (a powerful but complex tool)
  • Output from SWOT analysis

A training needs analysis can be formal or informal, simple or complex – it is down to the scope and likely value of the activity – if I were investing $100k in training I want to know that activity is clearly focussed – if it were $10 then the cost of the TNA would be more than the ‘solution’. Fitness for purpose is key here. Get the analysis wrong and it can be an expensive mistake.

 

Evaluation of training

If you understand the cost of providing the training solution and the value that the solution will give, then you are 90% towards the evaluation part of the training cycle. The TAN should form part of the evaluation process – as the only way to know if the training was successful is to re-run the TNA and see how much the gap has closed…

 

Note – a sample TNA tool can be found in our resourcezone


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